Small Business Communication Solutions
 
 
P.O. Box 48, Holt, MI  48842
517.268.6688
 
~ Business Phone Systems ~
Service  ~  Maintenance
Troubleshooting ~ Wiring
How Action Telecomm Can Help Your Company
Service
When customers need help with changing or using their telecommunications equipment, Action is there quickly to help meet the customers' service needs.  From adding new lines due to growth, to changing locations, to reprogramming to adjust to a new procedure, Action is there to help your telecommunications equipment work better for you, including:
  • Moving stations due to restructuring, job promotions, new employees.
  • Re-programming due to organizational or process changes.
  • Adding/changing equipment due to company growth and/or relocation.
  • Resetting messages due to seasonal events (holidays, high season, etc.)
  • Training employees on how to use the system.
  • Whatever you need help with, we make sure your telecomm system is working for you!

Maintenance
At Action Telecomm, we work with our customers to ensure their telecommunication and data equipment is up and working, so our customers can run their businesses efficiently and successfully.  Call us to find out more about how we can help you make sure your customers can always reach you. 
 
Troubleshooting
Action Telecomm can also come in and troubleshoot your telecomm system. If you are experiencing a trouble, for whatever reason, we can help you resolve your concerns quickly and easily. Many companies face troubles due to:
  • A lost password on voicemail
  • A power failure
  • A power surge (oftentimes due to Mother Nature)
  • Old equipment
  •  Whatever your trouble is, Action will come in and quickly diagnose and resolve the issue.
 
Action Telecomm specializes in servicing Avaya IP Office, Partner ACS, Magix, and Definity systems. 
 
Wiring
Action can do any necessary wiring to ensure that all of your stations are set up for equipment and service.  Whether your company is moving, growing, changing carriers, or changing equipment, Action can come in and set your communication wiring up for you.  Action also will ensure that the wiring is done in the most cost effective way for you.
 
Our Team
Jim Kingsley; James Kingsley; Telecomm Technician
Nicole Heur; Nikki Heur
Jim Kingsley, President
Nicole Heur, VP - Operations
Email:       jimk@actiontelecomm.net
Office:      517.268.6688 x10 
Fax:           517.267.6686
Mobile:     517.204.6290
.
Email:      nicoleh@actiontelecomm.net
Office:      517.268.6688 x12
Fax:           517.267.6686
Mobile:     248.802.9490
.
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With over 45 years of experience in telecommunications, a gold medal from the 1996 Olympics for his work on telecommunications, with several additional recognition awards, and consistently high customer satisfaction ratings, Jim is a proven technician and industry expert.
 
Jim founded Action Telecomm in 2006. Jim lives in Holt, MI with his wife, dog, and a revolving door of grandchildren.
Having helped found Action with Jim, Nicole has nearly 11+ years of experience in the telecomm industry.  With an MBA from the ?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /University of Chicago, a BA from the University of Michigan, Nicole also brings her varied business experience and education to the team.
 
Nicole and her husband live in Novi, MI with their two sons, daughter, and dog.
About Us
With over fifty years of combined telecommunications experience, Action Telecommunications was founded by its leadership team in May of 2006.  Action Telecomm is proud to be a Michigan-based, family-run organization providing telecommunication solutions for small businesses. 
 
Action is dedicated to providing high quality communication solutions and service which meet our customers' needs and exceeds their expectations.  Action Telecomm looks forward to helping other Michigan businesses be successful. 
Bringing communication solutions to you.
Mission
To provide high quality communication solutions and service which meet our customers’ needs and exceeds their expectations.
Values
People are the backbone to any organization, and at Action Telecommunications, we understand how priceless our customers and our team are to our success.   We aim for every one of our customers to feel cared for, understood, and satisfied with their product and service delivered by Action Telecommunications.
 
We strive to uphold the highest level of integrity in all that we do.  We believe in and practice the Golden Rule that our parents always enforced, “Do unto others, as you would have done unto you.”  In other words, treat others as you wish to be treated.  The good news is, we like to be spoiled, so we hope to return the gesture.
 
We are in business to help make small and medium size businesses successful.  This includes growth – in various forms – financial, size, knowledge, capabilities
 
 
Resources
Partner ACS User Manual:
http://downloads.avaya.com/css/P8/documents/100011344
 
IP Office Phone Manager User Guide:
http://ipofficeinfo.com/pdf/phone_manager.pdf